Cloud & app
Every guide on this site about “Cloud & app”, newest first.
- ShellyShelly: "Device belongs to another user" – check the device ID and fix it properlyThe Shelly Cloud assigns each device to exactly one account. A factory reset doesn't remove that. First read the device ID: if it's only 6 characters, Shelly support says to use the long ID (longifyid) or update the firmware. With 12 characters, the previous owner has to remove the device from their account; otherwise Shelly support helps with the device ID and proof of purchase.All Shelly devices with cloud connection (Gen1 to Gen4), common with second-hand devices ·
- ShellyShelly keeps going offline or won't connect to Wi-Fi (incl. FRITZ!Box): settings that actually helpShelly devices need a stable 2.4 GHz Wi-Fi: 20 MHz channel width, channel 1, 6 or 11, WPA2 (AES), no band steering and enough signal. On a FRITZ!Box that means: fix the channel, WPA2 instead of mandatory WPA3, check PMF and let devices talk to each other. Only then network reset and re-adding.Gen2/Plus, Gen3 and Gen4 (Wi-Fi devices); the principles also apply to Gen1 ·
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